An attorney answering service that takes the intake, not a message
A prospective client with a legal problem calls several firms in one sitting, and the one that picks up is usually the one that gets the case. Voicemail loses that caller. SAM answers your firm’s line when your office cannot, takes a structured intake in natural conversation — who is calling, what happened, when it happened, how to reach them — and sends it to you as a written summary with the urgent ones flagged. Every call is captured, and nothing about the caller’s first impression says "closed".
What SAM captures on an intake call
- The caller’s name, phone number and the best time to reach them back.
- The type of matter, in the caller’s own words, and when the events happened.
- Whether there is a deadline or court date already in play — flagged separately as time-sensitive.
- Whether the caller has spoken to another firm, so you know how warm the lead is.
- A full recording alongside the written summary, so nothing depends on someone’s memory.
What it deliberately does not do
- It does not give legal advice or opinions of any kind — it takes information and hands it to you.
- It does not promise representation or quote fees. It tells the caller a member of the firm will follow up.
- It does not decide whether a matter is worth taking. That call stays entirely yours.
Priced per call, not per seat
Answering services for law firms typically charge a monthly minimum plus per-minute overage. SamCaller is 9¢ a minute for the calls handled, with no setup fee and no lock-in — so covering nights and weekends does not require committing to a plan sized for your busiest month.
Frequently asked questions
What is an attorney answering service?
A service that answers a law firm’s phone when the office cannot — after hours, at weekends, or when everyone is already on a call — and takes the caller’s information so a prospective client is not lost to voicemail. SAM takes a structured intake and sends it to the firm as a written summary.
Does the AI give legal advice to callers?
No, and this is deliberate. SAM takes information and passes it on. It does not offer legal advice, does not comment on the merits of a matter, and does not promise representation or quote fees — it tells the caller that someone from the firm will follow up.
How quickly do we see a new intake?
The written summary, the caller’s details and the recording are sent as soon as the call ends, with anything the caller described as time-sensitive flagged so it does not sit in a list until morning.
Hear an intake call — free demo